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Value Creation in Service-Based States of Business Relationships

In: Service Innovation for Sustainable Business Stimulating, Realizing and Capturing the Value from Service Innovation

Author

Listed:
  • Lars Witell
  • Peter R. Magnusson
  • Bo Edvardsson
  • Helen Beckman

Abstract

The following sections are included:IntroductionValue and Value Drivers in a Relationship ContextMethodologyResultsConclusionsAppendix: An Overview of the Conceptualization of Value DriversReferences

Suggested Citation

  • Lars Witell & Peter R. Magnusson & Bo Edvardsson & Helen Beckman, 2019. "Value Creation in Service-Based States of Business Relationships," World Scientific Book Chapters, in: Per Kristensson & Peter Magnusson & Lars Witell (ed.), Service Innovation for Sustainable Business Stimulating, Realizing and Capturing the Value from Service Innovation, chapter 14, pages 281-305, World Scientific Publishing Co. Pte. Ltd..
  • Handle: RePEc:wsi:wschap:9789813273382_0014
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    More about this item

    Keywords

    Service; Innovation; Creativity; Ideas; Value; Customer; Marketing;
    All these keywords.

    JEL classification:

    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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