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From Customer Feedback to Innovation: The IKEA Innovation Journey from Screws to Click

In: Service Innovation for Sustainable Business Stimulating, Realizing and Capturing the Value from Service Innovation

Author

Listed:
  • Bård Tronvoll
  • Bo Edvardsson
  • Maria Möllerskov-Jonzon

Abstract

The following sections are included:IntroductionDemocratic Design as a Basis for Customer-Centric InnovationDiscussionReferences

Suggested Citation

  • Bård Tronvoll & Bo Edvardsson & Maria Möllerskov-Jonzon, 2019. "From Customer Feedback to Innovation: The IKEA Innovation Journey from Screws to Click," World Scientific Book Chapters, in: Per Kristensson & Peter Magnusson & Lars Witell (ed.), Service Innovation for Sustainable Business Stimulating, Realizing and Capturing the Value from Service Innovation, chapter 5, pages 75-93, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789813273382_0005
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    More about this item

    Keywords

    Service; Innovation; Creativity; Ideas; Value; Customer; Marketing;
    All these keywords.

    JEL classification:

    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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