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Analysis of Factors That Affect Customer Interest in Using Mobile Banking Services of Bank Syariah Indonesia

In: ISLAMIC ECONOMIC INSTITUTIONS IN INDONESIA Are they Successful in Achieving the Maqasad-al-Shari’ah

Author

Listed:
  • Fakhruddin
  • Muhammad Isa Mustafa

Abstract

The aim of this study is to analyze the effect of perceived usefulness, perceived ease of use, and perceived credibility simultaneously affecting customer interest in using m-banking services at Bank Syariah Indonesia. This study uses a descriptive quantitative approach. The technique used in sampling is non-probability sampling with simple random sampling with the Slovin formula. The number of samples in this study was 96 respondents of Indonesian Islamic Bank customers at IAI Tazkia Bogor. The results found from this study are as follows: (1) there is an effect of perceived usefulness on the interest of BSI customers in Bogor City in using m-banking of Bank Syariah Indonesia, (2) there is no effect of perceived ease of use on the interest of BSI customers in Bogor City in using m-banking of Bank Syariah Indonesia, (3) there is an effect of perceived credibility on the interest of BSI customers in Bogor City in using m-banking of Bank Syariah Indonesia, and (4) there is an effect of perceived usefulness, perceived ease of use, and perceived credibility on interest of BSI customers in Bogor City in using m-banking of Bank Syariah Indonesia.

Suggested Citation

  • Fakhruddin & Muhammad Isa Mustafa, 2023. "Analysis of Factors That Affect Customer Interest in Using Mobile Banking Services of Bank Syariah Indonesia," World Scientific Book Chapters, in: Toseef Azid & Muhammad Syafii Antonio & Zafar Kayani & Murniati Mukhlisin (ed.), ISLAMIC ECONOMIC INSTITUTIONS IN INDONESIA Are they Successful in Achieving the Maqasad-al-Shari’ah, chapter 8, pages 125-135, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811272691_0008
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    More about this item

    Keywords

    Islamic Economics; Institutions; Maqasad al-Shari'ah; Islamic Capital Market; Shari'ah Entrepreneurship; Indonesia; Finance; Economics; International Finance; Corporate Finance; Islamic Finance;
    All these keywords.

    JEL classification:

    • A1 - General Economics and Teaching - - General Economics
    • A14 - General Economics and Teaching - - General Economics - - - Sociology of Economics
    • F3 - International Economics - - International Finance

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