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Warmth and Comfort

In: STUDIES ON HOSPITAL MANAGEMENT TRANSFORMATION

Author

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  • Di Jian

Abstract

Coldness, warmth and other feelings of the skin are transmitted to the brain and create a general comfortable or uncomfortable experience in people. If a hospital is too hot in summer or too cold in winter, patients and their family members will certainly feel uncomfortable. Allowing patients and their family members to enjoy a pleasant and satisfactory temperature is indispensable for improving services.

Suggested Citation

  • Di Jian, 2020. "Warmth and Comfort," World Scientific Book Chapters, in: STUDIES ON HOSPITAL MANAGEMENT TRANSFORMATION, chapter 9, pages 109-119, World Scientific Publishing Co. Pte. Ltd..
    • Handle: RePEc:wsi:wschap:9789811211645_0009
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    More about this item

    Keywords

    Patients First; Hospital Culture; Quantified Service Indicators; Core Competitiveness of Service Industry; Soft Power; Medical Experience; Satisfaction Degree; Service Capability Improvement;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • D20 - Microeconomics - - Production and Organizations - - - General

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