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Organizational Learning and Employee Empowering Increasing Tourist Destination Performance

  • Ivanka Vasenska

    (SouthWest University ‘N. Rilski,’ Bulgaria)

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    Every employer wants employees who are motivated, satisfied, and engaged—or at least they think that’s what they are aiming for. Regardless, one knows that one wants them to be productive and effective. Employers make a fair attempt to measure levels of employee satisfaction, but their “employee satisfaction survey” doesn’t tell you what they really want to know—how engaged are the employees in what they are doing? Do they do more than show up? Do they bring their hands, minds, and hearts to the job? The answer will be employers need employees who not only brought their hands to their work, but their minds and hearts as well.

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    This chapter was published in: Ivanka Vasenska , , pages 615-624, 2013.
    This item is provided by ToKnowPress in its series Active Citizenship by Knowledge Management & Innovation: Proceedings of the Management, Knowledge and Learning International Conference 2013 with number 615-624.
    Handle: RePEc:tkp:mklp13:615-624
    Contact details of provider: Web page: http://www.toknowpress.net/proceedings/978-961-6914-02-4/

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