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(Un)Locking Parcel Lockers

In: The Changing Postal Environment


  • Til Rozman

    (Agency for Communication Networks and Services of the Republic of Slovenia and University of Ljubljana)


Because of the development of the parcel business, innovative last-mile delivery solutions are growing in importance. Missed home delivery attempts are costly for parcel delivery service providers and inconvenient for the addressees. Parcel lockers for depositing and collecting parcels and small packages seem to be a possible solution. From the perspective of the postal operators, lockers reduce costs of delivery due to the higher hit rate and shared delivery costs for parcels that are dropped off simultaneously at the same location (Zurel et al. 2018). From the perspective of the addressees, assuming lockers are always accessible, the cost of collecting parcels from the parcel lockers are probably in the average lower compared to the situation where the addressees collect parcels at the post office or a pickup/parcel shop where parcels were delivered due to missed home delivery. In addition, delivering to and collecting from the parcel lockers can significantly reduce environmental pollution and traffic congestions (ibidem).

Suggested Citation

  • Til Rozman, 2020. "(Un)Locking Parcel Lockers," Topics in Regulatory Economics and Policy, in: Pier Luigi Parcu & Timothy J. Brennan & Victor Glass (ed.), The Changing Postal Environment, pages 281-292, Springer.
  • Handle: RePEc:spr:topchp:978-3-030-34532-7_21
    DOI: 10.1007/978-3-030-34532-7_21

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    Cited by:

    1. Leung, Abraham & Lachapelle, Ugo & Burke, Matthew, 2023. "Spatio-temporal analysis of Australia Post parcel locker use during the initial system growth phase in Queensland (2013–2017)," Journal of Transport Geography, Elsevier, vol. 110(C).

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