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A Review on Tourist Satisfaction of Tourism Destinations

In: Liss 2012

Author

Listed:
  • Yining Chen

    (Beijing Jiaotong University)

  • Hui Zhang

    (Beijing Jiaotong University)

  • Li Qiu

    (Beijing Foreign Studies University)

Abstract

The present paper is a detailed sort-out and critical review of the foreign literature on tourist satisfaction at destinations in the last decade. Four dimensions that the relevant research surrounded are identified: tourist satisfaction theoretical model; the relation between tourist satisfaction and loyalty, expectation and service quality; the tourists’ cultural backgrounds and cultural differences of the tourist satisfaction; and evaluation model of tourist satisfaction at destinations. The limitations of the previous research are briefly discussed, and future research directions are suggested attempting to provide reference and inspiration for the relevant domestic research and the tourism industry.

Suggested Citation

  • Yining Chen & Hui Zhang & Li Qiu, 2013. "A Review on Tourist Satisfaction of Tourism Destinations," Springer Books, in: Zhenji Zhang & Runtong Zhang & Juliang Zhang (ed.), Liss 2012, edition 127, pages 593-604, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-32054-5_83
    DOI: 10.1007/978-3-642-32054-5_83
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    Cited by:

    1. Yu Li & HakJun Song & Rui Guo, 2021. "A Study on the Causal Process of Virtual Reality Tourism and Its Attributes in Terms of Their Effects on Subjective Well-Being during COVID-19," IJERPH, MDPI, vol. 18(3), pages 1-16, January.
    2. Nor Khasimah Aliman & Shareena Mohamed Hashim & Siti Dalela Mohd Wahid & Syahmi Harudin, 2016. "Tourists¡¯ Satisfaction with a Destination: An Investigation on Visitors to Langkawi Island," International Journal of Marketing Studies, Canadian Center of Science and Education, vol. 8(3), pages 173-188, June.
    3. Chee Hua Chin & May Chiun Lo & Zaidi bin Razak & Pooria Pasbakhsh & Abang Azlan Mohamad, 2020. "Resources Confirmation for Tourism Destinations Marketing Efforts Using PLS-MGA: The Moderating Impact of Semirural and Rural Tourism Destination," Sustainability, MDPI, vol. 12(17), pages 1-23, August.

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