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The Impacts of Network Competence, Knowledge Sharing on Service Innovation Performance: Moderating Role of Relationship Quality

In: Liss 2012

Author

Listed:
  • Zhaoquan Jian

    (South China University of Technology)

  • Chen Wang

    (South China University of Technology)

Abstract

This research contributes to existing literature by examining how network competence (NC), knowledge sharing (KS) and relationship quality (RQ) affect service innovation performance (SIP). The sample used in this empirical research is drawn from the Pearl River Delta of China. The results show that: (1) Enterprise’s network competence has a distinct positive impact on SIP; (2) Knowledge sharing partially mediates the effect of network competence on SIP. (3) Relationship quality positively moderates the effect of network competence on knowledge sharing, and the effect of knowledge sharing on SIP. (4) Relationship quality does not positively moderate the effect of network competence on SIP. These results enrich current understanding of the relationships among network competence, knowledge sharing, relationship quality and service innovation performance.

Suggested Citation

  • Zhaoquan Jian & Chen Wang, 2013. "The Impacts of Network Competence, Knowledge Sharing on Service Innovation Performance: Moderating Role of Relationship Quality," Springer Books, in: Zhenji Zhang & Runtong Zhang & Juliang Zhang (ed.), Liss 2012, edition 127, pages 569-576, Springer.
    • Handle: RePEc:spr:sprchp:978-3-642-32054-5_80
    DOI: 10.1007/978-3-642-32054-5_80
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    Cited by:

    1. Sharifa Aldarmaki & Bahari Yaakub Kamarul, 2022. "Measurements of Organizational Excellence - Development of Holistic Excellence Practices for Free Zones in Dubai," European Journal of Economics and Business Studies Articles, Revistia Research and Publishing, vol. 8, January -.
    2. Witell, Lars & Snyder, Hannah & Gustafsson, Anders & Fombelle, Paul & Kristensson, Per, 2016. "Defining service innovation: A review and synthesis," Journal of Business Research, Elsevier, vol. 69(8), pages 2863-2872.

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