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Work Allocation and Scheduling

In: Service Chain Management

Author

Listed:
  • A. Liret

    (British Telecommunications plc)

  • Raphael Dorne

    (British Telecommunications plc)

Abstract

In the last chapter, we discussed the problem of automating and optimising shift allocations to people in order to meet certain service levels. Now that the number and type of people that need to be rostering in on the day have been determined, there is a need for scheduling work to them. The focus of this chapter is on the challenges in implementing an effective work allocation and scheduling system.

Suggested Citation

  • A. Liret & Raphael Dorne, 2008. "Work Allocation and Scheduling," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 10, pages 139-152, Springer.
    • Handle: RePEc:spr:sprchp:978-3-540-75504-3_10
    DOI: 10.1007/978-3-540-75504-3_10
    as

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