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Project “Weisse Liste”: A German Best Practice Example for Online Provider Ratings in Health Care

In: Challenges and Opportunities in Health Care Management

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  • Sophia Fischer

    (TU Dresden)

Abstract

Due to changing media environments, online provider rating websites become facilitators for patients in health-related decision-making. However, existing online tools vary in respect of information quality and validity. Therefore, this case study introduces the German internet portal Weisse Liste as a best practice example, especially in terms of transparent information policy and scientifically grounded rating methodology. After briefly portraying the conceptual pillars of Weisse Liste, special attention is paid to the physician rating questionnaire and its development. Lastly, this case study verifies Weisse Liste’s modus operandi against quality criteria of online rating websites provided by the German Agency for Quality in Medicine. Overall, Weisse Liste should be considered as best-in-class in the German online provider rating landscape.

Suggested Citation

  • Sophia Fischer, 2015. "Project “Weisse Liste”: A German Best Practice Example for Online Provider Ratings in Health Care," Springer Books, in: Sebastian Gurtner & Katja Soyez (ed.), Challenges and Opportunities in Health Care Management, edition 127, pages 339-346, Springer.
  • Handle: RePEc:spr:sprchp:978-3-319-12178-9_27
    DOI: 10.1007/978-3-319-12178-9_27
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    Cited by:

    1. Guetz, Bernhard & Bidmon, Sonja, 2023. "The Credibility of Physician Rating Websites: A Systematic Literature Review," Health Policy, Elsevier, vol. 132(C).

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