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Adaptive Performance: Unlocking the Human Side of Digital Transformation

In: Humanizing the Digital Workspace

Author

Listed:
  • André Escórcio Soares

    (University of Lincoln
    Nicolaus Copernicus University)

  • Alessandro Toma

    (University of Lincoln)

  • Ruth Gaunt

    (University of Lincoln)

Abstract

The digital transformation driven by the fourth industrial revolution has the potential to increase productivity by deploying technologies that can support production flexibility and efficiency (Bai et al., 2020). However, it is also accompanied by challenges that may jeopardise the efforts of organisations aiming to embark on this process. Discussions around the challenges organisations face are dominated by the view that there is a need for upskilling and reskilling the workforce. Yet this may not explain why new digital technology does not always come with increased productivity. This chapter explores the role of adaptive performance in the success of digital transformation. It focusses on how people adapt to technology implementation, from a job performance viewpoint. It does it by explaining how the concept of adaptive performance emerges from existing literature on job performance and by distinguishing it from other related concepts. Nonetheless, the concept of adaptive performance is not always clear, with different perspectives being covered by the literature about the topic. This chapter discusses different perspectives on adaptive performance, namely, adaptive performance as a behaviour, as an ability or as a process. Finally, this chapter aims to offer some insights on how organisations can promote adaptive performance.

Suggested Citation

  • André Escórcio Soares & Alessandro Toma & Ruth Gaunt, 2025. "Adaptive Performance: Unlocking the Human Side of Digital Transformation," Springer Books, in: Marko Orel & Matej Černe & Sut I Wong (ed.), Humanizing the Digital Workspace, chapter 0, pages 129-149, Springer.
    • Handle: RePEc:spr:sprchp:978-3-031-76902-3_6
    DOI: 10.1007/978-3-031-76902-3_6
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