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Leveraging Blockchain in Medical Tourism Value Chain

In: Information and Communication Technologies in Tourism 2022

Author

Listed:
  • Sreejith Balasubramanian

    (Middlesex University Dubai)

  • Shalini Ajayan

    (Mohammed bin Rashid School of Government)

  • Cody Morris Paris

    (Middlesex University Dubai)

Abstract

There are significant challenges facing the medical tourism industry: privacy and transparency concerns, lack of access to centralized medical records, fraudulent practices, opportunistic behavior of intermediaries, foreign currency risks, and contractual/legal issues. While blockchain technology has immense potential to address the industry’s inherent challenges and inefficiencies, the current understanding of blockchain application in medical tourism is fragmented. Through a pragmatic review of the literature, this study explores the blockchain applications and benefits for medical tourists across the stages of the medical tourism value chain, and in the process, proposes a meaningful and managerially relevant blockchain framework for medical tourism. The findings and the proposed novel framework to guide policy interventions and support mechanisms to take advantage of the full opportunities of blockchain in medical tourism.

Suggested Citation

  • Sreejith Balasubramanian & Shalini Ajayan & Cody Morris Paris, 2022. "Leveraging Blockchain in Medical Tourism Value Chain," Springer Books, in: Jason L. Stienmetz & Berta Ferrer-Rosell & David Massimo (ed.), Information and Communication Technologies in Tourism 2022, pages 78-83, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-94751-4_8
    DOI: 10.1007/978-3-030-94751-4_8
    as

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