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Generation Z and Their Perceptions of Well-Being in Tourism

In: Generation Z Marketing and Management in Tourism and Hospitality

Author

Listed:
  • Eric D. Olson

    (Iowa State University)

  • Heejung Ro

    (Rosen College of Hospitality Management, University of Central Florida)

Abstract

Generation Z tourists seek out hospitality and tourism products, services, and experiences that enhance their overall well-being. This chapter discusses Generation Z tourists and their perceptions of well-being within the context of hospitality and tourism experiences, focusing on the following areas of well-being: physical, mental/health, social, technological/digital, and environmental. Throughout the chapter, examples and implications are provided for hospitality and tourism practitioners who are navigating the complexities of an emerging cohort of tourists.

Suggested Citation

  • Eric D. Olson & Heejung Ro, 2021. "Generation Z and Their Perceptions of Well-Being in Tourism," Springer Books, in: Nikolaos Stylos & Roya Rahimi & Bendegul Okumus & Sarah Williams (ed.), Generation Z Marketing and Management in Tourism and Hospitality, chapter 0, pages 101-118, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-70695-1_4
    DOI: 10.1007/978-3-030-70695-1_4
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    Cited by:

    1. Ayyildiz, Ahu Yazici & Baykal, Muhammed & Koc, Erdogan, 2022. "Attitudes of hotel customers towards the use of service robots in hospitality service encounters," Technology in Society, Elsevier, vol. 70(C).
    2. Wang, Zi & Yuan, Ruizhi & Luo, Jun & Liu, Martin J. & Yannopoulou, Natalia, 2023. "Does personalized advertising have their best interests at heart? A quantitative study of narcissists’ SNS use among Generation Z consumers," Journal of Business Research, Elsevier, vol. 165(C).

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