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Research on the Use, Characteristics, and Impact of e-Commerce Product Recommendation Agents: A Review and Update for 2007–2012

In: Handbook of Strategic e-Business Management

Author

Listed:
  • Bo Xiao

    (Shidler College of Business, University of Hawaii)

  • Izak Benbasat

    (University of British Columbia)

Abstract

Five years have passed since the publication of our MISQ 2007 paper on the use, characteristics, and impact of e-commerce product recommendation agents (RAs). We are interested to learn how the research on e-commerce product RAs has progressed since then. More specifically, we are interested to find out whether the conceptual model that we have developed in our MISQ 2007 paper have received further empirical support and how the conceptual model has been extended. In this chapter, we review empirical studies on e-commerce product recommendation agents published between 2007 and 2012, particularly with respect to the theory that we have advanced in the MISQ 2007 paper. In addition, we update our original conceptual model by integrating important additional dimension(s), if any, revealed in the review of empirical studies.

Suggested Citation

  • Bo Xiao & Izak Benbasat, 2014. "Research on the Use, Characteristics, and Impact of e-Commerce Product Recommendation Agents: A Review and Update for 2007–2012," Progress in IS, in: Francisco J. Martínez-López (ed.), Handbook of Strategic e-Business Management, edition 127, pages 403-431, Springer.
    • Handle: RePEc:spr:prochp:978-3-642-39747-9_18
    DOI: 10.1007/978-3-642-39747-9_18
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    Citations

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    Cited by:

    1. Weiquan Wang & Jingjun (David) Xu & May Wang, 2018. "Effects of Recommendation Neutrality and Sponsorship Disclosure on Trust vs. Distrust in Online Recommendation Agents: Moderating Role of Explanations for Organic Recommendations," Management Science, INFORMS, vol. 64(11), pages 5198-5219, November.
    2. Bo Xiao & Izak Benbasat, 2015. "Designing Warning Messages for Detecting Biased Online Product Recommendations: An Empirical Investigation," Information Systems Research, INFORMS, vol. 26(4), pages 793-811, December.
    3. Weiquan Wang & May Wang, 2019. "Effects of Sponsorship Disclosure on Perceived Integrity of Biased Recommendation Agents: Psychological Contract Violation and Knowledge-Based Trust Perspectives," Information Systems Research, INFORMS, vol. 30(2), pages 507-522, June.

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