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Performance Measurement in the Smart Cities

In: Smart City

Author

Listed:
  • Mara Zuccardi Merli

    (University of Genoa)

  • Elisa Bonollo

    (University of Genoa)

Abstract

A successful smart city needs an adequate performance measurement system to have all the information required to develop an effective involvement of stakeholders. Indeed the concept of smart city is connected no longer just to the presence and use of digital infrastructure but also to the role of human, social and relational capital and to the participation of all stakeholders, who, to be really involved, must be adequately informed about goals, activities and results achieved. In this work, after an introduction of the smart city concept, a new model to measure the performance of a smart city is proposed and the results of an empirical study on a sample of smart cities in Italy and Europe are reported. The empirical study aims to analyze how smart cities included in the sample are used to measure their performance and the capability of the new model to meet all the information needs.

Suggested Citation

  • Mara Zuccardi Merli & Elisa Bonollo, 2014. "Performance Measurement in the Smart Cities," Progress in IS, in: Renata Paola Dameri & Camille Rosenthal-Sabroux (ed.), Smart City, edition 127, pages 139-155, Springer.
    • Handle: RePEc:spr:prochp:978-3-319-06160-3_7
    DOI: 10.1007/978-3-319-06160-3_7
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    Citations

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    Cited by:

    1. Ayyoob Sharifi & Zaheer Allam, 2022. "On the taxonomy of smart city indicators and their alignment with sustainability and resilience," Environment and Planning B, , vol. 49(5), pages 1536-1555, June.
    2. Aravindi Samarakkody & Dilanthi Amaratunga & Richard Haigh, 2022. "Characterising Smartness to Make Smart Cities Resilient," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    3. Secinaro, Silvana & Brescia, Valerio & Lanzalonga, Federico & Santoro, Gabriele, 2022. "Smart city reporting: A bibliometric and structured literature review analysis to identify technological opportunities and challenges for sustainable development," Journal of Business Research, Elsevier, vol. 149(C), pages 296-313.
    4. Anthony Simonofski & Estefanía Serral Asensio & Johannes Smedt & Monique Snoeck, 2019. "Hearing the Voice of Citizens in Smart City Design: The CitiVoice Framework," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 61(6), pages 665-678, December.

    More about this item

    Keywords

    Smart city; Performance indicators;

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