IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-981-99-0197-5_28.html
   My bibliography  Save this book chapter

An Investigation of the Relationship Among the Public Healthcare Service Quality, Patient Satisfaction and Behavioral Intention of Inpatients: Collective and Independent Structural Models for Urban and Rural India

In: Digital Economy Post COVID-19 Era

Author

Listed:
  • Hiren Patel

    (Sarvajanik University)

  • Rupal Khambhati

    (Sarvajanik University)

Abstract

In a competitive world, the customer satisfaction is essential traits for the success of the business even for the public sector organization. The study measures and investigates the relationship among the service quality, patients’ satisfaction and behavioral intention for the public healthcare facilities from India. The data were collected from urban and rural public healthcare facilities through structured questionnaire responded by inpatients. The study reveals a positive relationship among service quality, patients’ satisfaction and behavioral intention.

Suggested Citation

  • Hiren Patel & Rupal Khambhati, 2023. "An Investigation of the Relationship Among the Public Healthcare Service Quality, Patient Satisfaction and Behavioral Intention of Inpatients: Collective and Independent Structural Models for Urban an," Springer Proceedings in Business and Economics, in: Prashant Mishra & Ashu Sharma & Sayantan Khanra & Sumit K. Kundu & Sushanta Kumar Mishra (ed.), Digital Economy Post COVID-19 Era, chapter 0, pages 439-455, Springer.
    • Handle: RePEc:spr:prbchp:978-981-99-0197-5_28
    DOI: 10.1007/978-981-99-0197-5_28
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-981-99-0197-5_28. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.