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Thematic Analysis of Human Resource Availability in Managing Perceived Residual IT Risk Management in the Post-COVID-19 Era

In: Digital Economy Post COVID-19 Era

Author

Listed:
  • Anupam Rastogi

    (School of Business Management, SVKM’s NMIMS)

  • Preeti Khanna

    (School of Business Management, SVKM’s NMIMS)

  • Akhil Kumar

    (School of Business Management, SVKM’s NMIMS)

Abstract

Managing risk in the banking and financial industry is a top priority in any financial company and bank. The authors explore the importance of risk management and the related information technology risk management (ITRM) practices in banking and financial industries. The study adopted a qualitative approach to explore the challenges faced due to the unavailability of required human resources by India’s banking and financial sector during COVID-19 using the ITRM framework. Semi-structured in-depth interviews with senior executives and academicians in the BFSI sector helped us explore these challenges. Thematic analysis suggests that human resources are a critical factor for the changes in associated variables of the ITRM processes. The paper contributes to the limited literature on the availability of human resources in managing perceived residual IT risk management in the banking and financial industry uncertainties.

Suggested Citation

  • Anupam Rastogi & Preeti Khanna & Akhil Kumar, 2023. "Thematic Analysis of Human Resource Availability in Managing Perceived Residual IT Risk Management in the Post-COVID-19 Era," Springer Proceedings in Business and Economics, in: Prashant Mishra & Ashu Sharma & Sayantan Khanra & Sumit K. Kundu & Sushanta Kumar Mishra (ed.), Digital Economy Post COVID-19 Era, chapter 0, pages 15-38, Springer.
    • Handle: RePEc:spr:prbchp:978-981-99-0197-5_2
    DOI: 10.1007/978-981-99-0197-5_2
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