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Knowledge Sharing, Communication, and Trust: A Mediated Model of Virtual Team Performance in Indonesia

In: Entrepreneurship and Human-Centric Business Strategies for Social and Economic Resilience

Author

Listed:
  • Rafi Darmawan

    (BINUS Business School International Undergraduate Program, Bina Nusantara University, International Business Program)

  • Mohammad Ichsan

    (BINUS Business School Undergraduate Program, Bina Nusantara University, Business Management Program)

  • Ami Fitri Utami

    (BINUS Business School International Undergraduate Program, Bina Nusantara University, International Business Program
    Bina Nusantara University, Digital Business Program, BINUS Business School International Undergraduate Program)

Abstract

This paper aims to examine the mediating role of trust in the relationship between communication, knowledge sharing, and virtual team performance in Indonesia. Using a quantitative approach with partial least squares structural equation modeling (PLS-SEM), it analyzes data collection on 390 respondents working in virtual setting across Indonesia. The research investigates how communication and knowledge sharing influence trust, and, subsequently, virtual team performance in a corporate setting. The findings suggest that although communication does not have a direct effect on virtual team performance, it significantly contributes to trust, which in turn has a positive influence on performance. Knowledge sharing showcases a strong direct impact on both trust and virtual team performance. The study’s findings are limited because of its cross-sectional design and the demographic concentration of respondents within Java Island, affecting generalizability. Future research can be further explored on role-specific dynamics and longitudinal effects in virtual team. This study contributes to growing literature on virtual teams by positioning trust as a mediating factor in team dynamics. It offers actionable insight for organizations to improve virtual team performance through investment in trust-building communication and knowledge-sharing practices.

Suggested Citation

  • Rafi Darmawan & Mohammad Ichsan & Ami Fitri Utami, 2026. "Knowledge Sharing, Communication, and Trust: A Mediated Model of Virtual Team Performance in Indonesia," Springer Proceedings in Business and Economics, in: Singha Chaveesuk & Seungwoo Shin & Sebastian Kot & Bilal Khalid (ed.), Entrepreneurship and Human-Centric Business Strategies for Social and Economic Resilience, pages 1297-1313, Springer.
    • Handle: RePEc:spr:prbchp:978-981-95-6415-6_80
    DOI: 10.1007/978-981-95-6415-6_80
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