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Improving the Operational Performance of Major Distribution Centers (MDCs): A Balanced Approach

In: Proceedings of the 8th International Conference on Corporate Social Responsibility and Sustainable Development

Author

Listed:
  • Wen-Kai Hsu

    (National Kaohsiung University of Science and Technology, Department of Shipping & Transportation Management
    Dong Nai Technology University, Faculty of Economics-Management)

  • Thi Dieu Linh Le

    (National Kaohsiung University of Science and Technology, Department of Shipping & Transportation Management)

  • Ngoc Le Vy Ho

    (Dong Nai Technology University, Faculty of Economics-Management)

Abstract

Effective movement of goods throughout local and international supply chains depends much on Major Distribution Centers (MDCs). MDC operational performance has become a major factor influencing supply chain resilience and regional competitiveness as global distribution networks get more complicated and linked. Still, current studies provide scant direction on how to evaluate MDC performance using methodologies of structured, multi-dimensional analysis. This work closes this gap by using a hybrid approach to evaluate the operational performance of certain MDCs, combining a relational performance analysis tool with a preference-based weighting method. Applied to a collection of exemplary distribution hubs, the framework allows a balanced analysis of both quantitative and qualitative elements over several performance criteria. The report offers practical insights for managers and academics trying to maximize MDC efficiency and helps current initiatives to improve the distribution infrastructure. It also provides a basis for more research on performance evaluation models inside the field of distributions.

Suggested Citation

  • Wen-Kai Hsu & Thi Dieu Linh Le & Ngoc Le Vy Ho, 2026. "Improving the Operational Performance of Major Distribution Centers (MDCs): A Balanced Approach," Springer Proceedings in Business and Economics, in: Anu Gupta & Ajay Kumar Bansal & Nguyen Tan Huynh & Siti Rochmah Ika (ed.), Proceedings of the 8th International Conference on Corporate Social Responsibility and Sustainable Development, pages 621-633, Springer.
  • Handle: RePEc:spr:prbchp:978-981-95-4017-4_39
    DOI: 10.1007/978-981-95-4017-4_39
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