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The Relationship Between Doctors’ Communication and Trust in Doctor: Some Behavioural Data

In: Problems, Methods and Tools in Experimental and Behavioral Economics

Author

Listed:
  • Iga Rudawska

    (Szczecin University)

  • Katarzyna Krot

    (Bialystok University of Technology)

Abstract

Medical doctors’ behaviour, including communication patterns, proves to be the most important set of variables affecting trust in the patient–doctor relationship. Therefore, the aim of the chapter is empirical verification of the relationship between doctor’s communication and trust in doctors in the dimension of competence, benevolence and integrity. The research assumptions have been verified based on CATI, conducted on representative sample of Polish patients. The empirical findings support the hypothesis that there is a correlation between quality of communication and trust in all of the identified dimensions of patient–doctor relationship. The most prominent impact of the communication has been revealed in the dimension of benevolence.

Suggested Citation

  • Iga Rudawska & Katarzyna Krot, 2018. "The Relationship Between Doctors’ Communication and Trust in Doctor: Some Behavioural Data," Springer Proceedings in Business and Economics, in: Kesra Nermend & Małgorzata Łatuszyńska (ed.), Problems, Methods and Tools in Experimental and Behavioral Economics, chapter 0, pages 187-197, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-99187-0_14
    DOI: 10.1007/978-3-319-99187-0_14
    as

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