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Behavioral Aspects of Performance Measurement Systems in Enterprises

In: Neuroeconomic and Behavioral Aspects of Decision Making

Author

Listed:
  • Wanda Skoczylas

    (University of Szczecin)

  • Piotr Waśniewski

    (University of Szczecin)

Abstract

Enterprises apply performance measurement systems to communicate their business strategy to all their employees in a clear and explicit way. For this purpose they use key success factors and key performance indicators and their assessment. Performance measurement is most efficient when it is aligned with elements such as business strategy, organizational culture and external environment. Only then does it effectively interact with the communicative processes by requiring and providing relevant information that influences the way people think, work and collaborate. The real success of the enterprise is also determined by how efficiently and effectively members of the organization use the performance information to implement the strategy. The aim of the chapter was to identify relevant behavioral aspects of constructing a performance measurement system on the one hand, and of its impact on human behavior and organizational capabilities on the other. The presented analyses are a result of a critical study of views presented in the existing large body of literature in the field of management and performance measurement.

Suggested Citation

  • Wanda Skoczylas & Piotr Waśniewski, 2017. "Behavioral Aspects of Performance Measurement Systems in Enterprises," Springer Proceedings in Business and Economics, in: Kesra Nermend & Małgorzata Łatuszyńska (ed.), Neuroeconomic and Behavioral Aspects of Decision Making, chapter 0, pages 185-200, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-62938-4_12
    DOI: 10.1007/978-3-319-62938-4_12
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