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AIbot: Do Virtual Worlds Strengthen the Credibility of Artificially Intelligent Bots?

In: Leadership, Innovation and Entrepreneurship as Driving Forces of the Global Economy

Author

Listed:
  • Sharefa Murad

    (Middle East University)

  • Ignazio Passero

    (Università degli Studi di Salerno)

  • Rita Francese

    (Università degli Studi di Salerno)

  • Genoveffa Tortora

    (Università degli Studi di Salerno)

Abstract

This paper presents AIbot, an assistant system for helping the exploration and fruition of distance didactic activities in Virtual Worlds. The proposed automatic assistant aims at reaching a natural appearance and a usual interaction style: it concretizes in an avatar, the typical character that habitually represents users during their Virtual World experiences. The utilization of an AIML engine lets AIbot to interact with users in a quasi natural manner and using the ordinary text chat channels. Aiming at evaluating how the Virtual World environment influences user perceptions of artificial intelligence, a controlled experiment has been performed as a modified Turing test: the users randomly interact with a human controlled avatar and with AIbot aiming at understanding the nature of the interlocutor intelligence between human or programmed. Results are really positive and provide interesting suggestions on the adoption of automatic user assistant systems in Virtual Worlds.

Suggested Citation

  • Sharefa Murad & Ignazio Passero & Rita Francese & Genoveffa Tortora, 2017. "AIbot: Do Virtual Worlds Strengthen the Credibility of Artificially Intelligent Bots?," Springer Proceedings in Business and Economics, in: Rachid Benlamri & Michael Sparer (ed.), Leadership, Innovation and Entrepreneurship as Driving Forces of the Global Economy, chapter 0, pages 159-172, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-43434-6_14
    DOI: 10.1007/978-3-319-43434-6_14
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