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The Impact of Private Labels on Different Stages of Store Loyalty: An Empirical Study

In: Advances in National Brand and Private Label Marketing

Author

Listed:
  • Rita Coelho do Vale

    (UCP—Católica Lisbon School of Business & Economics, Universidade Católica Portuguesa)

  • Pedro Verga Matos

    (ISEG—Lisbon School of Economics & Management, Universidade de Lisboa)

Abstract

Despite the accelerating growth of private labels, little previous research offered an integrated approach of its role as a driver of store loyalty. In this research we offer an integrative model that includes both consumers’ loyalty towards the private labels, as also other identified store loyalty driven-factors (both in-store and economic factors), in order to assess its relative importance on building store loyalty. Importantly, our framework builds on the four-stage loyalty model (Oliver, J Market, 63: 33–44, 1999) making a distinction between different phases: cognitive, affective, conative, and action. We run multilevel regression models on a survey data collected online to identify the critical loyalty factors that influence each loyalty stage and the specific contribution of private labels to each loyalty stage. Findings show that there is: (1) a positive contribution of private labels on consumers’ loyalty, across all different loyalty stages, both attitudinal as behavioral, and (2) no homogeneity in terms of driving factors across different loyalty stages, highlighting the importance of our integrative perspective.

Suggested Citation

  • Rita Coelho do Vale & Pedro Verga Matos, 2016. "The Impact of Private Labels on Different Stages of Store Loyalty: An Empirical Study," Springer Proceedings in Business and Economics, in: Francisco J. Martínez-López & Juan Carlos Gázquez-Abad & Els Gijsbrecht (ed.), Advances in National Brand and Private Label Marketing, pages 15-23, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-39946-1_2
    DOI: 10.1007/978-3-319-39946-1_2
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    Cited by:

    1. Maksymilian Czeczotko & Hanna Górska-Warsewicz & Wacław Laskowski & Barbara Rostecka, 2021. "Towards Sustainable Private Labels in an Autonomous Community during COVID-19—Analysis of Consumer Behavior and Perception on the Example of Tenerife," Sustainability, MDPI, vol. 13(13), pages 1-22, July.
    2. Bhat Ishfaq Hussain & Singh Sapna, 2018. "Examining the moderating effect of shopping value on private-label and loyalty in Indian grocery stores," Management & Marketing, Sciendo, vol. 13(1), pages 748-760, March.
    3. Maksymilian Czeczotko & Hanna Górska-Warsewicz & Robert Zaremba, 2022. "Health and Non-Health Determinants of Consumer Behavior toward Private Label Products—A Systematic Literature Review," IJERPH, MDPI, vol. 19(3), pages 1-36, February.

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