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Hospitality—Medical Tourism: The Civil Responsibility of Tourist Service Providers

In: Tourism and Culture in the Age of Innovation

Author

Listed:
  • Margere Rosa Oliveira

    (Universidade Estacio de SÁ)

  • Izabel Cristina Schander Almeida

    (Hospital de Clínicas de Porto Alegre)

  • Helena Charko Ribeiro

    (University of Caxias do Sul (UCS))

  • Eurico Oliveira Santos

    (University of Caxias do Sul (UCS))

Abstract

Medical tourism is a market which grosses US$100 billion globally. An industry which can beneficiate from this activity, besides the health sector, is hospitality, since it can be an answer to tourism seasonality. Targeting this public, hotels seek to supply their necessity, and 24 h medical care is among them. The hotel responsibility related to third-party services comes into question, since medical care is not part of the hospitality sector routine. In Brazil, there is no legislation obliging hotels to have this kind of service, but this means adding a competitive edge to the service destined to a public with different characteristics from the regular tourist. When the hotel hires the medical services of a company, they share responsibilities, and the hotel is liable for almost everything during the medical assistance. The hotel is not responsible for the mistakes resulting from the medical professional activity.

Suggested Citation

  • Margere Rosa Oliveira & Izabel Cristina Schander Almeida & Helena Charko Ribeiro & Eurico Oliveira Santos, 2016. "Hospitality—Medical Tourism: The Civil Responsibility of Tourist Service Providers," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Anastasia Stratigea (ed.), Tourism and Culture in the Age of Innovation, edition 1, pages 197-206, Springer.
    • Handle: RePEc:spr:prbchp:978-3-319-27528-4_14
    DOI: 10.1007/978-3-319-27528-4_14
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