IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-032-29260-5_18.html

Responsible Supply Chain Management Practices and Customer Satisfaction in the Moroccan Automotive Industry: “A Literature Review”

In: New Perspectives in Economics and Management, Vol 1

Author

Listed:
  • Jamï Jihad

    (Abdelmalek Essaâdi University)

  • Bakkali Salma

    (Abdelmalek Essaâdi University)

Abstract

This literature review takes a deep dive into how Responsible Supply Chain Management (RSCM) practices influence customer satisfaction across the Moroccan automotive industry. RSCM is all about weaving environmental, social, and ethical factors into the fabric of traditional supply chain management, with the goal of boosting sustainability while also meeting the expectations of stakeholders. The review pulls together insights from peer-reviewed journals, showcasing how sustainable sourcing, ethical labor practices, green logistics, and transparency play a role in enhancing product quality, brand reputation, and customer loyalty. The evidence suggests that companies embracing RSCM not only shrink their environmental impact but also build stronger trust and satisfaction among their customers, giving them a competitive edge. Still, there are hurdles to overcome, like the need for supplier collaboration and the complexities of measurement. The review also points out gaps in research, especially when it comes to the unique contexts of emerging economies, such as Morocco’s automotive sector.

Suggested Citation

  • Jamï Jihad & Bakkali Salma, 2026. "Responsible Supply Chain Management Practices and Customer Satisfaction in the Moroccan Automotive Industry: “A Literature Review”," Springer Proceedings in Business and Economics, in: Alvaro Rocha & Elisabeth T. Pereira & Isaias Bianchi & Manuel Au-Yong-Oliveira & Tutut Herawan (ed.), New Perspectives in Economics and Management, Vol 1, chapter 0, pages 255-268, Springer.
    • Handle: RePEc:spr:prbchp:978-3-032-29260-5_18
    DOI: 10.1007/978-3-032-29260-5_18
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-032-29260-5_18. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.