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Unlocking the Potential of Microlearning in Restaurant and Bar Staff Training

In: Management, Tourism, and Smart Technologies, Vol 2

Author

Listed:
  • Sandra Vasconcelos

    (UNIAG, ESHT, Polytechnic of Porto
    University of Aveiro, Research Centre on Didactics and Technology in the Education of Trainers)

  • Daniel Azevedo

    (CITUR, ESHT, Polytechnic of Porto)

  • Leonardo Pistori

    (Faculdade de Ciências da Nutrição E Alimentação da Universidade Do Porto (FCNAUP))

Abstract

In the restaurant and catering industries, staff training is crucial to maintain a competitive advantage and provide quality service. However, given the unique characteristics of these industries, namely the high staff turnover rates and the need to keep up with ever-changing market standards and demands, this is increasingly becoming a challenge. Reflecting on the potential of microlearning as an alternative for training front-of-house and bar workers within the restaurant and catering industries, this paper sets out to test an experimental training microcapsule aiming to prepare bar staff to execute a signature cocktail. Drawing from practice, researchers take on a design-based approach, outlining the capsule’s overall planning, design and implementation, as well as collecting feedback from practitioners and stakeholders, to establish the affordances of this method within this scope, pinpointing areas of improvement, which can support the development of further training capsules. Despite the limited sample, the data suggest that microlearning is a feasible and promising alternative to traditional training approaches, supporting its use particularly when training staff to perform practical, context-based tasks that require regular updating.

Suggested Citation

  • Sandra Vasconcelos & Daniel Azevedo & Leonardo Pistori, 2026. "Unlocking the Potential of Microlearning in Restaurant and Bar Staff Training," Springer Proceedings in Business and Economics, in: Pedro Miguel Gaspar & José Machado & João Paulo Ramos Teixeira & José Avelino Moreira Victor & Carlo (ed.), Management, Tourism, and Smart Technologies, Vol 2, chapter 17, pages 211-222, Springer.
    • Handle: RePEc:spr:prbchp:978-3-032-24600-4_17
    DOI: 10.1007/978-3-032-24600-4_17
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