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Mapping the Role of Transformative Technologies in Smart Tourism Destinations: A Review of Case Studies

In: Information and Communication Technologies in Tourism 2026

Author

Listed:
  • Oriol Gallardo

    (Universitat Rovira I Virgili, Department of Geography, Research Group on Territorial Analysis and Tourism Studies)

  • Benito Zaragozí

    (Universitat Rovira I Virgili, Department of Geography, Research Group on Territorial Analysis and Tourism Studies)

  • Aaron Gutiérrez

    (Universitat Rovira I Virgili, Department of Geography, Research Group on Territorial Analysis and Tourism Studies)

  • Salvador Anton Clavé

    (Universitat Rovira I Virgili, Department of Geography, Research Group on Territorial Analysis and Tourism Studies)

Abstract

Technological developments are considered to play a key role in shaping Smart Tourism Destinations. However, research exploring their transformative capacity remains scarce. Grounded in the concept of transformative technologies under the umbrella of Smart tourism destinations, this study conducts a scoping review following the PRISMA guidelines to map the knowledge in the field. The review identifies and analyzes 84 case studies in the literature on Smart Tourism Destinations implementing transformative technologies worldwide. The analysis explores how these technologies are implemented, their temporal evolution, their spatial distribution, the challenges they address, and their reported impacts. Results show a strong emphasis on data collection and communication and information-sharing technologies addressing challenges such as overtourism, mobility, environmental impacts, residents’ social well-being, and governance. While most reported impacts are positive, this research identifies significant research gaps and outlines directions for further research on the topic.

Suggested Citation

  • Oriol Gallardo & Benito Zaragozí & Aaron Gutiérrez & Salvador Anton Clavé, 2026. "Mapping the Role of Transformative Technologies in Smart Tourism Destinations: A Review of Case Studies," Springer Proceedings in Business and Economics, in: Peter O'Connor & Mattia Rainoldi & Julia Neidhardt (ed.), Information and Communication Technologies in Tourism 2026, chapter 40, pages 597-609, Springer.
    • Handle: RePEc:spr:prbchp:978-3-032-23925-9_40
    DOI: 10.1007/978-3-032-23925-9_40
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