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Evaluation of the Impact of the Use of Virtual Assistants with Artificial Intelligence for the Training of Industrial Engineering Students

In: Technology Management for Intelligent, Open and Responsible Organizations and Ecosystems

Author

Listed:
  • Macarena Arellano-Godoy

    (University of Santiago of Chile)

  • Daniel Gálvez-Manríquez

    (University of Santiago of Chile)

  • Lorena Delgado-Cadena

    (University of Santiago of Chile)

  • Christopher Caceres-Coñoman

    (University of Santiago of Chile)

  • Pavlo Santander-Tapia

    (University of Santiago of Chile)

Abstract

The study evaluates the impact of virtual assistants with artificial intelligence on the learning of Industrial Engineering students. It is proposed that these assistants can improve autonomous learning, and an experimental protocol is developed to compare their effectiveness with that of face-to-face assistants. The results indicate that the level of learning remains similar in both modalities, but the experience varies: the virtual assistant is innovative and accessible, although with limitations in depth and fluency of answers, while the face-to-face assistant offers greater clarity and interaction. It is concluded that virtual assistants complement face-to-face education, being a support for autonomous learning, but require improvements to optimize their impact.

Suggested Citation

  • Macarena Arellano-Godoy & Daniel Gálvez-Manríquez & Lorena Delgado-Cadena & Christopher Caceres-Coñoman & Pavlo Santander-Tapia, 2026. "Evaluation of the Impact of the Use of Virtual Assistants with Artificial Intelligence for the Training of Industrial Engineering Students," Springer Proceedings in Business and Economics, in: Fabiano Armellini & Syrine Njah & Elaine Mosconi & Breno Nunes (ed.), Technology Management for Intelligent, Open and Responsible Organizations and Ecosystems, pages 356-363, Springer.
    • Handle: RePEc:spr:prbchp:978-3-032-23282-3_43
    DOI: 10.1007/978-3-032-23282-3_43
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