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Transforming Human-Centric Mental Health Care: The Role of Conversational Agents

Author

Listed:
  • Federica Zeuli

    (Università degli Studi di Napoli Parthenope, Department of Management Studies and Quantitative Methods)

  • Francesco Schiavone

    (Università degli Studi di Napoli Parthenope, Department of Management Studies and Quantitative Methods
    Gordon Institute of Business Science, University of Pretoria)

Abstract

Mental health problems have become a serious issue all over the world since the COVID-19 pandemic. In fact, many people felt stressed, suffering from loneliness, anxiety, and depression. Many researchers explain that these issues are also connected to big social and cultural changes in our modern society. The intensive use of digital technologies has ushered in a new era of human-centered innovation, particularly in the healthcare sector, and Conversational Agents have emerged as a supporting tool. This study explores the role of AI-based Conversational Agents in enhancing mental health support, focusing on their potential to promote personalized care and patient engagement. The research conducted a multiple-case study exploring three popular mental health apps. Thematic analysis was conducted, and the obtained preliminary findings reveal six key themes influencing user adoption of these tools. The study provides practical implications for developers by emphasizing the need for transparency, adaptive content, and collaboration with mental health professionals. Moreover, the research provides contributions to the literature in mental health, digital health, and patient engagement.

Suggested Citation

  • Federica Zeuli & Francesco Schiavone, 2026. "Transforming Human-Centric Mental Health Care: The Role of Conversational Agents," Springer Proceedings in Business and Economics,, Springer.
    • Handle: RePEc:spr:prbchp:978-3-032-20432-5_7
    DOI: 10.1007/978-3-032-20432-5_7
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