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“We Are Mental”: Assessing Urban Cognitive Tourist Demand in the City of Tshwane

In: Innovation and Creativity in Tourism, Business and Social Sciences

Author

Listed:
  • Medalto Gotore

    (University of South Africa)

  • Magdalena Petronella Swart

    (University of South Africa)

  • Katlego Oliphant

    (University of South Africa)

Abstract

Urban tourism, especially in South Africa’s metropolitan areas, has grown in popularity, with projects promoting artistic and cultural experiences emphasized. However, the COVID-19 pandemic disrupted tourism, including in the City of Tshwane (CoT). This study examines cognitive demand in tourism and its effect on CoT’s urban tourism. Cognitive image, primary pull factors (main attractions), and secondary pull factors (supplementary assets) are key determinants of tourist perceptions. Using quantitative methods, data was collected and analysed through confirmatory factor analysis and Cronbach’s alpha to validate six latent variables: primary pull factors, leisure, secondary pull factors, cognitive image, attractiveness, and atmosphere. The findings highlight leisure and secondary pull factors as central to cognitive tourist demand (CTD), emphasizing their interrelated nature. To effectively meet tourists’ cognitive demands, destination marketing in CoT should prioritize diverse leisure activities and secondary attractions. Additionally, enhancing CoT’s cognitive image through strategic branding and communication is crucial for attracting a broader tourist base. This study underscores the importance of cognitive demand in revitalizing CoT’s tourism sector, offering valuable insights for creating a fulfilling tourist experience in this South African metropolis.

Suggested Citation

  • Medalto Gotore & Magdalena Petronella Swart & Katlego Oliphant, 2025. "“We Are Mental”: Assessing Urban Cognitive Tourist Demand in the City of Tshwane," Springer Proceedings in Business and Economics, in: Vicky Katsoni & Carlos Costa (ed.), Innovation and Creativity in Tourism, Business and Social Sciences, pages 307-320, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-87019-4_21
    DOI: 10.1007/978-3-031-87019-4_21
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    More about this item

    Keywords

    City of Tshwane; Urban tourism; Cognitive tourist demand; Primary tourism pull factors; Secondary tourism pull factors; Cognitive image;
    All these keywords.

    JEL classification:

    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development

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