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Continuous Improvement and Organizational Resilience: The Role of Digital Maturity in Small and Medium-Sized Enterprises

In: Advanced Perspectives and Trends in Digital Transformation of Firms, Networks, and Society

Author

Listed:
  • Raffaella Montera

    (Pegaso University)

  • Leul Girma Haylemariam

    (Sapienza University of Rome)

  • Nicola Cucari

    (Sapienza University of Rome)

Abstract

This chapter aims to explore the relationship between continuous improvement (CI), organizational resilience (OR), and the moderating influence of digital maturity (DM) within SMEs by analyzing if and to what extent SMEs’ DM contributes to continuous improvement to recover from disruptions. A moderated hierarchical regression is adopted to capture evidence from 133 Italian SMEs belonging to the textile industry. Findings reveal that people and strategy positively affect the reactive OR with the moderation of the digital intensity by paving the way for operational excellence. Conversely, culture and top management play a crucial role in the proactive resilience of SMEs with the moderation of transformation management intensity by creating the ideal conditions for organizational excellence. The study identifies new critical success factors (CSFs) that directly and indirectly influence the company’s ability to face the crises. Moreover, CI and DM are conceptualized as organizational capabilities that not only constitute resilience but also serve as prerequisites for its cultivation. Thus, resilience can be perceived as a meta-capability, herein deconstructed into its constituent elements having a cognitive and behavioral nature.

Suggested Citation

  • Raffaella Montera & Leul Girma Haylemariam & Nicola Cucari, 2025. "Continuous Improvement and Organizational Resilience: The Role of Digital Maturity in Small and Medium-Sized Enterprises," Springer Proceedings in Business and Economics, in: Francesco Schiavone & Nessrine Omrani & Heger Gabteni (ed.), Advanced Perspectives and Trends in Digital Transformation of Firms, Networks, and Society, chapter 0, pages 487-501, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-80692-6_40
    DOI: 10.1007/978-3-031-80692-6_40
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