IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-031-80692-6_19.html
   My bibliography  Save this book chapter

The Journey of the Italian National Healthcare System Toward Digital Transformation Maturity

In: Advanced Perspectives and Trends in Digital Transformation of Firms, Networks, and Society

Author

Listed:
  • Silvia Cosimato

    (University of Naples “Federico II”)

  • Maria Vincenza Ciasullo

    (University of Salerno)

  • Silvia Verde

    (University of Naples “Federico II”)

Abstract

Digital transformation is a complex and resource-intensive phenomenon that is causing disruptive changes at social, economic, and institutional levels. This has contributed to the mounting need for better assessing digital transformation maturity through reliable models/frameworks. Even though research provides several models, they suffer from a lack of internal and external validity. Thus, this paper aims to contribute to bridging this gap by proposing a tentative model and preliminarily testing it in the healthcare domain. Drawing on the extant literature a tentative digital transformation maturity model has been applied to the Italian National Healthcare System (NHS) to test it and describe through a content analysis the main dimensions of Italian NHS digital transformation and its maturity stage. The analysis underlined that the Italian NHS is still proceeding in the journey toward digital transformation maturity. It emerged that the analyzed sector needs further effort to strategically approach the wide transformative potential of digital technologies, paying greater attention not only to those dimensions strictly related to processes’ efficiency, but also to those that imply a deep cultural change, a focus on processes’ participation, and their long-term effectiveness. This study offers some interesting implications for enhancing digital transformation maturity models’ reliability and for supporting both health managers and policymakers in strategically approaching this phenomenon. However, its exploratory nature and the application to one specific domain somewhat limit it. The originality of this paper lies in the new dimensions attached to previous digital transformation maturity models and in its practical application to specific and complex sectors such as healthcare.

Suggested Citation

  • Silvia Cosimato & Maria Vincenza Ciasullo & Silvia Verde, 2025. "The Journey of the Italian National Healthcare System Toward Digital Transformation Maturity," Springer Proceedings in Business and Economics, in: Francesco Schiavone & Nessrine Omrani & Heger Gabteni (ed.), Advanced Perspectives and Trends in Digital Transformation of Firms, Networks, and Society, chapter 0, pages 217-233, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-80692-6_19
    DOI: 10.1007/978-3-031-80692-6_19
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-031-80692-6_19. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.