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Developing and Enhancing Emotional Intelligence in the Tourism Sector: The Role of Transformative Learning

In: Tourism, Travel, and Hospitality in a Smart and Sustainable World

Author

Listed:
  • Sofia Kallou

    (University of West Attica)

  • Aikaterini Kikilia

    (University of West Attica)

  • Michail Kalogiannakis

    (University of Crete)

  • Nick Z. Zacharis

    (University of West)

Abstract

A growing body of research in recent years has supported the incremental value of Emotional Intelligence in the contemporary business field. In this context and taking into consideration that Emotional Intelligence can be improved through training, the aim of this research is to investigate whether Emotional Intelligence education and training focusing in the tourism sector, through digital learning environments and implementing Transformative Learning, has distinct outcomes compared to the traditional lecture method. In this context, the purpose of this paper is to investigate the development and enhancement of Emotional Intelligence and the role of Transformative Learning theory on learners’ outcomes focusing to the tourism sector. According to the findings, we can conclude that Transformative Learning is an effective and valuable teaching and learning adult theory for the tourism education and training, since it has a positive impact on Emotional Intelligence improvement and on the personal development of tourism employees and executives.

Suggested Citation

  • Sofia Kallou & Aikaterini Kikilia & Michail Kalogiannakis & Nick Z. Zacharis, 2023. "Developing and Enhancing Emotional Intelligence in the Tourism Sector: The Role of Transformative Learning," Springer Proceedings in Business and Economics, in: Vicky Katsoni (ed.), Tourism, Travel, and Hospitality in a Smart and Sustainable World, pages 243-255, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-29426-6_15
    DOI: 10.1007/978-3-031-29426-6_15
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