IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-031-25390-4_26.html
   My bibliography  Save this book chapter

Integration of Smart Glasses for Knowledge Transfer in Industrial Remote Maintenance: Learnings from Practice

In: Extended Reality and Metaverse

Author

Listed:
  • Anuja Hariharan

    (CAS Software AG)

  • Monika Risling

    (CAS Software AG)

  • Artur Felic

    (CAS Software AG)

  • Tobias Ostertag

    (CAS Software AG)

Abstract

The use of remote augmented reality (AR) based guidance is seen as an opportunity to address the growing complexity of industrial tasks. In this paper, we look into the question of how remote AR support using smart glasses reduces the maintenance time of complex machinery, and factors that influence their acceptance for productive use. A design science approach was adopted to develop a prototype for a state-of-the-art smart glass for a German small and medium Enterprise (SME) with complex machinery. An evaluation was conducted with 2 industries (one with low and the other with high requirement of AR technology). First, we found that using a remote maintenance application, a time reduction of up to 46% was expected to be achieved. Second, despite its novelty, guidance via AR is accepted better when data privacy concerns are addressed, and when the enterprise has a higher requirement for AR maintenance.

Suggested Citation

  • Anuja Hariharan & Monika Risling & Artur Felic & Tobias Ostertag, 2023. "Integration of Smart Glasses for Knowledge Transfer in Industrial Remote Maintenance: Learnings from Practice," Springer Proceedings in Business and Economics, in: Timothy Jung & M. Claudia tom Dieck & Sandra Maria Correia Loureiro (ed.), Extended Reality and Metaverse, pages 297-308, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-25390-4_26
    DOI: 10.1007/978-3-031-25390-4_26
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-031-25390-4_26. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.