IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-031-24294-6_9.html
   My bibliography  Save this book chapter

Utility-Based Robotic Process Automation Candidate Projects Ranking

In: Operational Research in the Era of Digital Transformation and Business Analytics

Author

Listed:
  • Nikolaos Spanoudakis

    (Technical University of Crete)

  • Nikolaos Batakis

    (Technical University of Crete)

  • Nikolaos F. Matsatsinis

    (Technical University of Crete)

Abstract

Robotic Process Automation is a modern field of Information Technology that enables the automation of mechanically repeated tasks by humans when they use their computer. It is a field that is currently trending, but many RPA projects fail. This paper aims to aid decision makers who want to select one or more Robotic Process Automation projects for implementation among several candidates. To achieve our goal we developed two tools, one for filtering proposals, leaving out those that are not good candidates, and another for ranking the remaining proposals to aid the decision maker in deciding which ones to implement. To develop the tools, firstly we discovered the criteria required for a successful Robotic Process Automation project proposal assessment by interviewing six experts in the field using the Coding method. Our findings led to the development of a first tool, i.e. the Process Assessment Model tool, which filters the proposals. Then, we asked two of the experts to rank sample RPA project proposals—many of which were real-world proposals. Subsequently we applied the UTA* multi-criteria method that provided weights for the criteria. Using them, we developed the Process Assessment Formula, a tool which calculates the complexity of the process as well as the expected value it will provide and shows this information in a priority table. Our tools can assist organizations in deciding effectively which processes can be automated, and in ranking them, so that the best candidates among them can be selected for automation.

Suggested Citation

  • Nikolaos Spanoudakis & Nikolaos Batakis & Nikolaos F. Matsatsinis, 2023. "Utility-Based Robotic Process Automation Candidate Projects Ranking," Springer Proceedings in Business and Economics, in: Nikolaos F. Matsatsinis & Fotis C. Kitsios & Michael A. Madas & Maria I. Kamariotou (ed.), Operational Research in the Era of Digital Transformation and Business Analytics, pages 89-96, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-24294-6_9
    DOI: 10.1007/978-3-031-24294-6_9
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Keywords

    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-031-24294-6_9. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.