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Health Service Quality Evaluation in Dental Care: Challenges and Future Research Directions

In: Operational Research in the Era of Digital Transformation and Business Analytics

Author

Listed:
  • Aristomenis Syngelakis

    (University of Athens)

  • Maria I. Kamariotou

    (University of Macedonia)

  • Michael A. Madas

    (University of Macedonia)

  • Michael A. Talias

    (Open University Cyprus)

  • Fotis C. Kitsios

    (University of Macedonia
    Hellenic Open University)

Abstract

When it comes to dental care services, quality is an important factor that plays a role in making decisions, coming up with health strategies and policies, figuring out how much medical care costs, and figuring out how valuable medical care is. It is challenging to evaluate the quality of dental services utilizing the assessment methods that are utilized in other services that are a part of primary healthcare. This is because there are some things about dentistry that make it hard to judge quality. Evaluation and advancement of primary oral healthcare services is a difficult issue to tackle due to the fact that there are a great number of factors that have an impact on the issue. As a result, the purpose of this chapter is to provide a comprehensive insight into the existing research, making use of the methodology presented by Webster and Watson (MIS Quarterly 26, 13–23, 2002). According to the findings of an analysis that included fifty papers that had been reviewed by experts in the relevant field, there has been an increase in the number of publications in this field over the past decade, and there is a need to encourage research (especially empirical research) in this area.

Suggested Citation

  • Aristomenis Syngelakis & Maria I. Kamariotou & Michael A. Madas & Michael A. Talias & Fotis C. Kitsios, 2023. "Health Service Quality Evaluation in Dental Care: Challenges and Future Research Directions," Springer Proceedings in Business and Economics, in: Nikolaos F. Matsatsinis & Fotis C. Kitsios & Michael A. Madas & Maria I. Kamariotou (ed.), Operational Research in the Era of Digital Transformation and Business Analytics, pages 117-122, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-24294-6_12
    DOI: 10.1007/978-3-031-24294-6_12
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