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Innovative Responses to the COVID-19COVID-19 PandemicPandemic in Primary HealthcareHealthcare: The Case of the Arte Nova Family Health Unit

In: Quality Innovation and Sustainability

Author

Listed:
  • José Pedro Machado Antunes

    (USF Arte Nova
    University of Aveiro)

  • Sofia Senra Furtado

    (USF Arte Nova)

  • Sara Cristina Santos Rocha

    (USF Arte Nova)

  • Inês Campos Pinto

    (USF Arte Nova)

  • Maria Espírito Santo Cunha

    (USF Arte Nova)

  • Carolina Teixeira Carlos

    (University of Aveiro)

  • Manuel Au-Yong-Oliveira

    (University of Aveiro
    INESC TEC, GOVCOPP)

Abstract

Primary healthcare (PHC) is a fundamental pillar in a health system, and its role has only been enhanced in the COVID-19 pandemic. The emergence of COVID-19 required health systems and, in particular, PHCs to develop a constant capacity to adapt and resist adversity. Therefore, it was considered important to identify innovative measures and thus the experience of a family health unit (USF) in Portugal – USF Arte Nova (USFAN) was reported. After carrying out a systematic review of the literature and interviews with the Presidents of the Clinical and Health Councils of five Health Centre Groupings, the measures identified were gathered and compared to the ones carried out by USFAN. Subsequently, the study identified the measures considered to be truly original executed by the health unit. Between the measures presented, the use of an access prioritization score was highlighted, as were daily briefing regarding the management of resources and equipment, qualification of the use of personal protective equipment, the project that aimed to optimize the use of paper; the use of a drive-through method to update the National Vaccination Program; and the daily training and sharing of information about COVID-19. In light of the current pandemic, innovative practices and tools have been created and carried out by the healthcare professionals in response to the growing needs of the population. This shows the resilience of these professionals and constitutes an opportunity to share and implement these tools in other healthcare facilities highlighting the continuing chance of improving.

Suggested Citation

  • José Pedro Machado Antunes & Sofia Senra Furtado & Sara Cristina Santos Rocha & Inês Campos Pinto & Maria Espírito Santo Cunha & Carolina Teixeira Carlos & Manuel Au-Yong-Oliveira, 2023. "Innovative Responses to the COVID-19COVID-19 PandemicPandemic in Primary HealthcareHealthcare: The Case of the Arte Nova Family Health Unit," Springer Proceedings in Business and Economics, in: João Carlos de Oliveira Matias & Carina Maria Oliveira Pimentel & João Carlos Gonçalves dos Reis & J (ed.), Quality Innovation and Sustainability, pages 171-185, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-12914-8_14
    DOI: 10.1007/978-3-031-12914-8_14
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