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Analysis of the Role of Trust and Uncertainty in Tourism Decision-Making as a Result of the Security Measures Introduced by SARS-CoV-2

In: Post-Pandemic Realities and Growth in Eastern Europe

Author

Listed:
  • Greta Gulyas

    (University of Szeged)

  • Elisabeta Ilona Molnar

    (University of Szeged)

Abstract

Since the outbreak of the SARS-CoV-2 pandemic, tourism has gone through significant changes as the free movement became difficult due to travel restrictions, the operating of the supply-side having been made extremely difficult as a result of these restrictions, and the demand-side’s and tourists’ fear of the pandemic. The hierarchy of values has changed, the role of free time seems to become more and more important, similarly to that of free movement, and reliability, trustworthiness, quality services, and safe destinations have become significant criteria. The present study has three cornerstones, as it examines the role of trust, uncertainty, and their effect on decision-making in tourism in light of the security measures introduced following the outbreak.

Suggested Citation

  • Greta Gulyas & Elisabeta Ilona Molnar, 2022. "Analysis of the Role of Trust and Uncertainty in Tourism Decision-Making as a Result of the Security Measures Introduced by SARS-CoV-2," Springer Proceedings in Business and Economics, in: Silvia L. Fotea & Ioan Ş. Fotea & Sebastian Văduva (ed.), Post-Pandemic Realities and Growth in Eastern Europe, chapter 0, pages 235-255, Springer.
    • Handle: RePEc:spr:prbchp:978-3-031-09421-7_14
    DOI: 10.1007/978-3-031-09421-7_14
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