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Differences in Generational Cohort Satisfaction from a Public Hospital Medical Personnel: Insights from Generation Cohorts X, Y, and Z

In: Advances in Quantitative Economic Research

Author

Listed:
  • Irene Kamenidou

    (International Hellenic University)

  • Spyridon Mamalis

    (International Hellenic University)

  • Aikaterini Stavrianea

    (National and Kapodistrian University of Athens)

  • Ifigeneia Mylona

    (International Hellenic University)

Abstract

This research paper aims to investigate citizens’ satisfaction from a public hospital in Greece, based on eight satisfaction statements referring to the healthcare personnel (nurses, doctors, and medical personnel with a degree as a healthcare provider, such as assistant nurses). The sample consisted of 352 citizens of three generational cohorts (X, Y, Z). A questionnaire provided with the eight statements rated satisfaction on a 5-point satisfaction scale. Results reveal that in all cases, MS > 4.00. Thus, the three cohorts seem to be satisfied with the personnel, while in few cases, they tend to be very satisfied (MS > 4.51). Additionally, generational cohort differences do exist, with the younger cohort being the most dissatisfied. Guidelines for accomplishing future patient satisfaction from medical personnel and from public hospitals are provided.

Suggested Citation

  • Irene Kamenidou & Spyridon Mamalis & Aikaterini Stavrianea & Ifigeneia Mylona, 2022. "Differences in Generational Cohort Satisfaction from a Public Hospital Medical Personnel: Insights from Generation Cohorts X, Y, and Z," Springer Proceedings in Business and Economics, in: Nicholas Tsounis & Aspasia Vlachvei (ed.), Advances in Quantitative Economic Research, chapter 0, pages 409-423, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-98179-2_28
    DOI: 10.1007/978-3-030-98179-2_28
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