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Internal Customer Satisfaction from an e-Procurement Information System: The Case of Greek Electronic Public Procurement System (ESIDIS)

In: Strategic Innovative Marketing and Tourism

Author

Listed:
  • Nikolaos Bitzidis

    (International Hellenic University)

  • Sotirios Dimitriadis

    (International Hellenic University)

  • George Karavasilis

    (International Hellenic University)

  • Evangelos Kehris

    (International Hellenic University)

  • Vasiliki Vrana

    (International Hellenic University)

Abstract

The Greek National Electronic Public Procurement System (ESIDIS) was developed with the aim to provide direct supplies of goods and services for the public administration more effectively and efficiently. The paper aims at investigating the factors that influence users’ satisfaction from ESIDIS. Usefulness, ease-of-use, risk perception and willingness-to-learn were investigated. A structured questionnaire was used for empirical research. The regression model shows the existence of an important prediction model between three independent variables (usefulness, ease-of-use, and willingness-to-learn) and user satisfaction (dependent variable). The resulting regression model can be used to predict user satisfaction when interacting with ESIDIS.

Suggested Citation

  • Nikolaos Bitzidis & Sotirios Dimitriadis & George Karavasilis & Evangelos Kehris & Vasiliki Vrana, 2020. "Internal Customer Satisfaction from an e-Procurement Information System: The Case of Greek Electronic Public Procurement System (ESIDIS)," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Efstathios Kefallonitis & Prokopios Theodoridis (ed.), Strategic Innovative Marketing and Tourism, pages 61-69, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-36126-6_8
    DOI: 10.1007/978-3-030-36126-6_8
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