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From a Smart City to a Smart Destination: A Case Study

In: Strategic Innovative Marketing and Tourism

Author

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  • Sónia Avelar

    (University of the Azores)

Abstract

From the array of definitions available for a smart city, the main buzzwords associated are technology; information; governance and management; economy; people and society; infrastructure and public services; education and training; innovation; sustainability; and quality of life. So, it is a multidisciplinary concept that serves as the basis for a natural development to the next level in the contemporary era of tourism—the smart tourism destination. Ponta Delgada, the largest Azorean city, serves as the motto for this case study. This city, located in a small island territory, is developing a series of efforts based on the smart city paradigm. The research (grounded on an initial survey to test the concept) has shown that the majority of the respondents does not recognize Ponta Delgada as a smart city and is much more concerned about sustainability and mobility, and expects improvements for the city regarding waste and residuals’ treatment; public transportation; green spaces; cycle routes; less cars; and urban infrastructures. On the contrary, the tourism destination promotion is not rated as a priority, although the Strategic Plan for Tourism Development of Ponta Delgada 2017–2021 states the importance of tourism as giving new socioeconomic perspectives and better preparation for sustained success.

Suggested Citation

  • Sónia Avelar, 2020. "From a Smart City to a Smart Destination: A Case Study," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Efstathios Kefallonitis & Prokopios Theodoridis (ed.), Strategic Innovative Marketing and Tourism, pages 7-14, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-36126-6_2
    DOI: 10.1007/978-3-030-36126-6_2
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