IDEAS home Printed from https://ideas.repec.org/h/spr/prbchp/978-3-030-12453-3_6.html
   My bibliography  Save this book chapter

Hospitality, Tourism, and Events Industry Competency Model: Human Resource Management Implications

In: Strategic Innovative Marketing and Tourism

Author

Listed:
  • Barry A. Friedman

    (State University of New York)

Abstract

This paper addresses the implications of hospitality, tourism and events industry competency modeling on human resource management for organizations and employees. While past research focused on organizational prescriptive action only, this paper addresses prescriptive actions and the potential benefits for both organizations and employees that result when competency modeling is employed throughout the employee life cycle (e.g., pre-employment to retirement). Competency models explicitly define the knowledge skills and abilities required for exceptional work performance in key jobs, link to overall organizational strategy, align human resource management initiatives, and have a prominent role in enhancing organizational effectiveness. The most comprehensive competency model for the hospitality, tourism and event industry was developed by the Employment and Training Administration under the sponsorship of the United States Department of Labor. This model provides a framework that aligns recruitment, selection, onboarding training and development, performance management, total rewards, human resource planning, and even employees’ retirement in the hospitality, tourism and events industry. Competency model limitations are discussed and future research is proposed.

Suggested Citation

  • Barry A. Friedman, 2019. "Hospitality, Tourism, and Events Industry Competency Model: Human Resource Management Implications," Springer Proceedings in Business and Economics, in: Androniki Kavoura & Efstathios Kefallonitis & Apostolos Giovanis (ed.), Strategic Innovative Marketing and Tourism, pages 49-56, Springer.
    • Handle: RePEc:spr:prbchp:978-3-030-12453-3_6
    DOI: 10.1007/978-3-030-12453-3_6
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:prbchp:978-3-030-12453-3_6. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.