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The Role of Information Systems to Support Performance Management in Public Administration: The Case of the Italian Regulatory Authority for the Energy Sector

In: Information Systems, Management, Organization and Control

Author

Listed:
  • Simone Lazzini

    (University of Pisa)

  • Luca Anselmi

    (University of Pisa)

  • Luca Lo Schiavo

    (Italian Regulatory Authority for the Energy Sector)

  • Anna Maria Falanga

    (Italian Regulatory Authority for the Energy Sector)

Abstract

The objective of this paper is to offer a significant contribution to the debate on how to implement performance measurement systems in the Public Administration by proposing a model based on an integrated information system where planning (strategic and operational) and measurement systems are supported by a single application that drives the whole process. The research is based on the case study method [1] and analyses the characteristics of ICT systems in supporting the management control systems developed by the Italian regulatory authority for the energy sector (AEEG). The results of our work suggest that a single measurement metric may be identified for the assessment of the output produced by both core and accessory structures, in complete integration with the planning and control process.

Suggested Citation

  • Simone Lazzini & Luca Anselmi & Luca Lo Schiavo & Anna Maria Falanga, 2014. "The Role of Information Systems to Support Performance Management in Public Administration: The Case of the Italian Regulatory Authority for the Energy Sector," Lecture Notes in Information Systems and Organization, in: Daniela Baglieri & Concetta Metallo & Cecilia Rossignoli & Mario Pezzillo Iacono (ed.), Information Systems, Management, Organization and Control, edition 127, pages 47-64, Springer.
    • Handle: RePEc:spr:lnichp:978-3-319-07905-9_4
    DOI: 10.1007/978-3-319-07905-9_4
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    Cited by:

    1. Hinrika Droege & Andrea Raggi & Tomás B. Ramos, 2021. "Overcoming Current Challenges for Circular Economy Assessment Implementation in Public Sector Organisations," Sustainability, MDPI, vol. 13(3), pages 1-22, January.
    2. Hinrika Droege & Andrea Raggi & Tomás B. Ramos, 2021. "Co‐development of a framework for circular economy assessment in organisations: Learnings from the public sector," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(6), pages 1715-1729, November.

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