IDEAS home Printed from https://ideas.repec.org/h/spr/lnichp/978-3-030-47355-6_1.html
   My bibliography  Save this book chapter

Impact of Artificial Intelligence on Firm Performance: Exploring the Mediating Effect of Process-Oriented Dynamic Capabilities

In: Digital Business Transformation

Author

Listed:
  • Serge-Lopez Wamba-Taguimdje

    (Catholic University of Central Africa, GRIAGES)

  • Samuel Fosso Wamba

    (Toulouse Business School)

  • Jean Robert Kala Kamdjoug

    (Catholic University of Central Africa, GRIAGES)

  • Chris Emmanuel Tchatchouang Wanko

    (Catholic University of Central Africa, GRIAGES)

Abstract

Organizations still dependent on information technology innovation have already adopted the in AI subfields and techniques to adapt or disrupt the market while improvement their performance. Other research has examined the relationship between computing capabilities and organizational performance, with a mediating effect on dynamic process-driven capabilities. We extend this flow of literature and examine the same relationship by taking into account the capabilities of artificial intelligence (AI). Our conceptual framework is based on the paradox of productivity, resource-based view and dynamic capabilities. We relied on an in-depth review of 150 case studies collected on websites related to the integration of AI into organizations. Our study highlights the added value of AI capabilities, in terms of organizational performance, with a focus on improving organizational performance (financial, marketing, and administrative). Our analyses also show that companies improve their performance when they use capabilities of AI to reconfigure their dynamic process-oriented capabilities.

Suggested Citation

  • Serge-Lopez Wamba-Taguimdje & Samuel Fosso Wamba & Jean Robert Kala Kamdjoug & Chris Emmanuel Tchatchouang Wanko, 2020. "Impact of Artificial Intelligence on Firm Performance: Exploring the Mediating Effect of Process-Oriented Dynamic Capabilities," Lecture Notes in Information Systems and Organization, in: Rocco Agrifoglio & Rita Lamboglia & Daniela Mancini & Francesca Ricciardi (ed.), Digital Business Transformation, pages 3-18, Springer.
    • Handle: RePEc:spr:lnichp:978-3-030-47355-6_1
    DOI: 10.1007/978-3-030-47355-6_1
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Redhwan Nour, 2022. "Enhancing the Logistics 4.0 Firms through Information Technology," Sustainability, MDPI, vol. 14(23), pages 1-26, November.
    2. ur Rehman, Attique & Shakeel Sadiq Jajja, Muhammad & Farooq, Sami, 2022. "Manufacturing planning and control driven supply chain risk management: A dynamic capability perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 167(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:lnichp:978-3-030-47355-6_1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.