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Perceived Corporate Social Responsibility and Job Satisfaction in the Retail Industry: A Systematic Literature Review and Research Agenda

In: Managing Sustainability


  • Sandro Castaldo

    (Bocconi University)

  • Andrea Ciacci

    (University of Genoa)

  • Lara Penco

    (University of Genoa)


This study aims to investigate the relationship between employees’ perceived corporate social responsibility (CSR) and job satisfaction (JS) in the retail industry. The systematic literature review establishes an overall positive relationship between perceived CSR and JS, but this relationship in the retail sector still needs to be explored. The analysed contributions underline that research focusing on the relationship between CSR and JS in the retail sector does not exist. This systematic literature review demonstrates that perceived CSR positively impacts JS, often with the mediation of organisational constructs. Moreover, addressing the service management literature, the authors present a conceptual model that inserts CSR, JS, customer satisfaction and performance in the same framework. Through this model, we aim to offer a more complete picture of the system of relationships existing between stakeholder-related concepts (e.g. employees’ perception of CSR, their job satisfaction and customer satisfaction) and organisation-level factors (e.g. performance).

Suggested Citation

  • Sandro Castaldo & Andrea Ciacci & Lara Penco, 2022. "Perceived Corporate Social Responsibility and Job Satisfaction in the Retail Industry: A Systematic Literature Review and Research Agenda," International Series in Advanced Management Studies, in: Beatrice Luceri & Elisa Martinelli (ed.), Managing Sustainability, pages 33-55, Springer.
  • Handle: RePEc:spr:isichp:978-3-031-12027-5_3
    DOI: 10.1007/978-3-031-12027-5_3

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    Cited by:

    1. Mourad Mansour & Mohammed Abdulrazzaq Alaghbari & Baligh Beshr & Basheer M. Al-Ghazali, 2023. "Perceived CSR on Career Satisfaction: A Moderated Mediation Model of Cultural Orientation (Collectivism and Masculinity) and Organisational Pride," Sustainability, MDPI, vol. 15(6), pages 1-20, March.
    2. Castaldo, Sandro & Ciacci, Andrea & Penco, Lara, 2023. "Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).


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