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HR in the Era of AI Paradoxes: Balancing Automation and Human Touch

In: Proceedings of the International Conference on Digital Transformation in Business: Navigating the New Frontiers Beyond Boundaries (DTBNNF 2024)

Author

Listed:
  • S. Suneetha

    (Vardhaman College of Engineering)

  • A. Krishna Sudheer

    (S Koneru Lakshmaiah Education Foundation)

  • Ch. Shankar

    (GITAM School of Business. GITAM University (Deemed to Be))

  • Sukanya Metta

    (Vardhaman College of Engineering)

Abstract

This study delves into the intricate interplay between artificial intelligence (AI) and human resources (HR) management within the technology industry. It comprehensively explores the potential benefits and challenges associated with integrating AI into HR processes, reflecting optimistic and pessimistic outlooks on its future implications. The concept of AI is elucidated, encompassing its multifaceted applications and advancements. An optimistic vision of the future envisions AI as a catalyst for enhanced efficiency, productivity, and employee well-being. Conversely, a pessimistic case highlights concerns about job displacement, privacy infringements, and biased decision-making. Central to this discourse is the discussion on management, labour, and technology dynamics, unveiling the evolving role of AI in shaping HR practices. Early experiences of AI and machine learning (ML) implementations in people management are scrutinized, shedding light on real-world challenges and successes. The imperative of a better future is contemplated, prompting considerations for ethical AI development, responsible commercialization, and bias mitigation. An in-depth exploration of bias in AI systems is undertaken, focusing on its definition, manifestations, and implications for HR operations. The role of HR professionals in mediating bias and promoting fair AI deployment is examined, underscoring their pivotal responsibility in safeguarding employee rights and organizational integrity. The study also delves into the regulatory landscape surrounding AI in HR and proposes potential directions for future research in this dynamic field. This research contributes to a nuanced understanding of the symbiotic relationship between AI and HR within the technology sector. It calls for proactive measures to harness the potential of AI for the betterment of both organizations and employees while addressing the challenges and ethical considerations inherent in this transformative journey. This study advocates cultivating a harmonious coexistence between human expertise and technological innovation by fostering informed discourse and strategic planning.

Suggested Citation

  • S. Suneetha & A. Krishna Sudheer & Ch. Shankar & Sukanya Metta, 2024. "HR in the Era of AI Paradoxes: Balancing Automation and Human Touch," Advances in Economics, Business and Management Research, in: N. V. Suresh & P. S. Buvaneswari (ed.), Proceedings of the International Conference on Digital Transformation in Business: Navigating the New Frontiers Beyond Boundaries (DTBNNF 2024), pages 528-545, Springer.
    • Handle: RePEc:spr:advbcp:978-94-6463-433-4_40
    DOI: 10.2991/978-94-6463-433-4_40
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