IDEAS home Printed from https://ideas.repec.org/h/pal/pinchp/978-3-031-92409-5_3.html
   My bibliography  Save this book chapter

Visitors with Physical Impairments: Analysing Potential Hazards Linked to the Tourist Industry

Author

Listed:
  • Susana Mesquita

    (ISAG—European Business School
    Research Center in Business Sciences and Tourism (CICET-FCVC)
    GOVCOPP—Research Unit in Governance, Competitiveness and Public Policies)

  • Elvira Vieira

    (ISAG—European Business School
    Research Center in Business Sciences and Tourism (CICET-FCVC)
    IPVC—Polytechnic Institute of Viana Do Castelo
    Applied Management Research Unit (UNIAG), Instituto Politécnico de Bragança)

  • Ana Pinto Borges

    (ISAG—European Business School
    Research Center in Business Sciences and Tourism (CICET-FCVC)
    COMEGI (Research Centre in Organizations, Markets and Industrial Management)

  • Svitlana Ostapenko

    (ISAG—European Business School
    Research Center in Business Sciences and Tourism (CICET-FCVC))

Abstract

This chapter examines the experiences of people with physical impairments to identify hazards in the tourism industry. It aims to: (i) assess whether these travellers feel their expectations were fulfilled or surpassed during their trips; (ii) classify and analyse the various risks present in the tourism industry, particularly those affecting this group of travellers; and (iii) evaluate whether the risks encountered during trips influence the travellers’ future behaviour, such as their likelihood to recommend travel destinations or intentions to return. Insights were gathered from a focus group of five Portuguese travellers with physical impairments, who travelled solo globally, through structured discussions about their pre- and post-trip experiences. This research, grounded in literature, seeks to enhance travel experiences and inform policies for a more accessible and inclusive tourism industry.

Suggested Citation

  • Susana Mesquita & Elvira Vieira & Ana Pinto Borges & Svitlana Ostapenko, 2025. "Visitors with Physical Impairments: Analysing Potential Hazards Linked to the Tourist Industry," Palgrave Intersections of Business and the Sciences, in association with Gnosis Mediterranean Institute for Management Science,, Palgrave Macmillan.
    • Handle: RePEc:pal:pinchp:978-3-031-92409-5_3
    DOI: 10.1007/978-3-031-92409-5_3
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:pinchp:978-3-031-92409-5_3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://link.springer.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.