IDEAS home Printed from https://ideas.repec.org/h/pal/pinchp/978-3-031-92405-7_4.html
   My bibliography  Save this book chapter

Resilience and Agility in Small, Family-Owned Hotels: Exploring Tourists’ Perceptions at Times of High Inflation

Author

Listed:
  • Dionysia Vardakastani

    (University of Nicosia)

  • Leonidas Efthymiou

    (University of Nicosia)

  • Alexander Pakhalov

    (University of Nicosia)

  • Marlen Demetriou

    (University of Nicosia)

Abstract

The current chapter investigates the impact of inflation on tourists’ spending-behavior in small, family-owned hotels and apartments. The study focuses on five key variables, namely ‘value’, ‘quality’, ‘hospitality’, ‘authenticity’, and ‘guest satisfaction/loyalty’. The key variables and the study’s hypotheses emerged out of an in-depth literature review. Then, employing a cross-sectional research design, the study collected data via online questionnaires from guests. Chi-Square correlation and Crosstabulation Analysis were conducted for statistical analysis. The results suggest that participants adjust their travel budgets and behavior in response to inflation through cost-saving strategies. Despite economic challenges, hospitality, and authenticity influence guest satisfaction and loyalty significantly. Small, family-owned accommodations are perceived to maintain personalized, high-quality services, and value, in spite of inflation. The chapter contributes to a developing body of literature in the area of resilience and agility, through a set of implications and practical strategies.

Suggested Citation

  • Dionysia Vardakastani & Leonidas Efthymiou & Alexander Pakhalov & Marlen Demetriou, 2025. "Resilience and Agility in Small, Family-Owned Hotels: Exploring Tourists’ Perceptions at Times of High Inflation," Palgrave Intersections of Business and the Sciences, in association with Gnosis Mediterranean Institute for Management Science,, Palgrave Macmillan.
    • Handle: RePEc:pal:pinchp:978-3-031-92405-7_4
    DOI: 10.1007/978-3-031-92405-7_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a
    for a similarly titled item that would be available.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:pinchp:978-3-031-92405-7_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: https://link.springer.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.