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Communication Technology and Success

In: Using Communication Technology

Author

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  • Bettina S. T. Büchel

Abstract

Companies have invested increasingly in communication technology since the early 1990s. In 1991, America’s service sector companies spent over $100 billion on hardware, equal to more than $12 000 per information worker (Roach, 1991). Assuming that companies spend their resources wisely, it is tempting to conclude that higher expenditure on communication technology will increase a firm’s overall performance. Yet many authors claim that the benefits of these new technologies are at best disappointing (Loveman, 1988; Mahmood and Mann, 1993). Communication technology has failed to yield significant gains in productivity – known as the productivity paradox (Pinsonneault and Rivard, 1998).

Suggested Citation

  • Bettina S. T. Büchel, 2001. "Communication Technology and Success," Palgrave Macmillan Books, in: Using Communication Technology, chapter 5, pages 114-142, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-333-98567-0_5
    DOI: 10.1057/9780333985670_5
    as

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