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The IT outsourcing lifecycle and the transition phase

In: The Handbook of Global Outsourcing and Offshoring

Author

Listed:
  • Ilan Oshri

    (Erasmus University)

  • Julia Kotlarsky

    (Warwick Business School)

  • Leslie P. Willcocks

    (London School of Economics and Political Science)

Abstract

Although the multi-billion dollar outsourcing industry is flourishing, a number of outsourcing arrangements have been underperforming and some have even been terminated. Poor management and governance of the outsourcing relationship have been often cited as the primary reasons for less successful outsourcing contracts. Before we investigate the management and the governance of outsourcing relationships, which will be further discussed in Chapter 8, it is important to understand the key stages of the outsourcing process, as well as the key practices that can be applied in each stage.

Suggested Citation

  • Ilan Oshri & Julia Kotlarsky & Leslie P. Willcocks, 2009. "The IT outsourcing lifecycle and the transition phase," Palgrave Macmillan Books, in: The Handbook of Global Outsourcing and Offshoring, chapter 0, pages 94-111, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-25107-6_8
    DOI: 10.1057/9780230251076_8
    as

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